Last updated: October 2025

​

Tuff Trailers Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make an enquiry, or purchase a product.

​

1. Information We Collect

We may collect the following types of personal information:

• Contact details – name, phone number, email address, and delivery address.

• Purchase information – trailer model, payment details, and transaction history.

• Enquiry information – details you provide when completing our contact form, quiz, or finance application.

• Website usage data – pages visited, time on site, and browser type (collected through cookies and analytics tools).

We collect this information directly from you when you interact with our website, contact us, or make a purchase.

​

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders and deliveries.

• Respond to enquiries, warranty claims, and service requests.

• Provide finance assistance through our approved finance partner (MTF Finance First Avenue).

• Improve our website, products, and customer experience.

• Send updates, offers, or product information (if you have opted in).

We only use your information for the purpose for which it was collected, or as otherwise permitted by law.

​

3. Sharing Your Information

We may share your information only when necessary to:

• Process orders or deliveries – with our delivery providers or distributors.

• Arrange finance – with our finance partner, MTF Finance First Avenue.

• Meet legal obligations – with government agencies or regulators if required by law.

We do not sell, rent, or trade your personal information to third parties.

​

4. Data Storage and Security

We take all reasonable steps to protect your information from loss, misuse, or unauthorised access.
Your information is stored securely on protected servers and only accessible by authorised personnel.
Online payments are processed through secure, encrypted payment gateways to ensure your financial details remain private.

​

5. Cookies and Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to collect general information about site traffic and performance.
Cookies help us improve your browsing experience. You can choose to disable cookies in your browser settings, but some website features may not function properly as a result.

​

6. Accessing and Updating Your Information

You have the right to request access to, or correction of, your personal information held by Tuff Trailers Ltd.
To make a request, please contact us at sales@tufftrailers.co.nz. We will respond to your request within a reasonable timeframe in accordance with the Privacy Act 2020.

​

7. Third-Party Links

Our website may contain links to third-party sites (e.g. finance or delivery partners).
These sites have their own privacy policies, and we are not responsible for their practices or content.

​

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements.
The most recent version will always be available on our website and will take effect immediately upon posting.

​

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

Tuff Trailers Ltd
Tauranga, New Zealand
📧 sales@tufftrailers.co.nz
📞 0800 69 88 33